P1 Performance will not accept any returns after 30 days. Unless approved by P1 Performance, custom built or special order items cannot be returned under any circumstances. All returns are subject to approval by P1 Performance. Returned items must be in new, unused, re-sellable condition with all pieces associated with the purchase included.
Unless approved by P1 Performance, all return shipping is the responsibility of the client. We highly recommend that returned shipments be insured by the client. Any loss / damage claims must be initially filed by the client. We will always uphold the highest level of customer service and provide any documentation necessary to assist in the claim. In contrast to our competitors – P1 Performance will accept returns on all our standard products sold, if still in new, unused, re-sellable condition, with all pieces associated with the purchase included. Returned items approved by P1 Performance must be sent back still sealed within the original packaging.
When approved, all returns will be issued a Return Authorization (RA) number which must be clearly noted on the shipping waybill and return packaging so that it may be easily referenced upon receipt. Any incoming shipments without an RA number will be refused. Returns that are approved and sent
back within 10 days of the generated RA date will not be charged a restocking fee. After 10 days, accepted returns are subject to a 15% restocking fee.